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Accessibility Statement for MyUAL

This app is run by University of the Arts London (UAL) and it uses the CampusM application which has been built by ExLibris. This accessibility statement applies to the app iOS application and the Android application.

Other apps, websites and browser based systems on the domain have their own accessibility statements.

This app React and some of their proprietary libraries to render the content on the front end. React is a JavaScript framework that was created by Facebook and is widely used across the web and mobile apps. CSS and HTML 5 are also but they are not the core to rendering content.

We commit to ensuring MyUAL is as accessible as possible and we want as many people as possible to be able to use it. This means that you should be able to:

  • use the app on a variety of iOS and Android devices
  • use the app with assistive software available on iOS and Android devices

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of the app are not fully accessible:

  • the app links to other websites, systems and content that may not be fully accessible
  • some systems integrations may not be fully accessible
  • some links may not provide enough context for screen reader users
  • some colour combinations used do not provide sufficient colour contrast
  • some illogical heading structures are present.

Feedback and contact information

If you need information featured in this app in an alternative, more accessible format please contact

Please include details of the content you need and the required format or the service you are trying to access. We will then work with the team who own the content or the service to get you what you need.

We aim to provide you with an initial response within two working days and will provide clear information about how we will deal with your request.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

We aim to provide you with an initial response within two working days and will provide clear information about how we will deal with your enquiry or complaint.

If you feel we have not answered your enquiry or complaint satisfactorily, please contact us again. We will escalate your enquiry or complaint to Assistant Head of Online Services who will work with the team who provides the content or the service to get you a response.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

For information about contacting us by phone or to arrange a visit to our offices please visit the Contact Us page on our main website.

More information about accessing our buildings is available from AccessAble.

Technical information about this website’s accessibility

UAL is committed to making its app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some illogical heading structure are present. This fails WCAG success criterion 1.3.1 Info and Relationships (Level A).
  • In the iOS version of app colour contrast combinations are present that pass minimum requirements, however, some present that do not pass the 4.5:1 minimum ratio. This partially fails 1.4.3 Contrast (Minimum) (level AA).
  • Some pages are present that contain moving content. This fails WCAG success criterion 2.2.2 Pause, Stop, Hide (Level A).
  • Links when live tile is configured for library integration were found to lack a description that provided enough content to screen reader users. This partially fails 2.4.4. Link Purpose (In Context) (Level A).

What we’re doing to improve accessibility

UAL is reviewing the provision of information for students and we will be retiring the MyUAL app in due course. As such, we will not be developing the app further.

Preparation of this accessibility statement 

This statement was prepared on [date when it was first published].

Both the iOS and Android versions of the app were last tested on 30 October 2019. The tests were carried out by the Digital Accessibility Centre on behalf of ExLibris and are available on the ExLibris website.